Shipping will take place once EXERCYCLE, S.L. has received payment for the full amount of the order, and order confirmation is not sufficient to process the order.
The delivery date at the customer's address depends on the availability of the chosen product and the shipping area. Delivery times and commitments, as well as current shipping rates, are available on each of the product sheets. If an item does not show the specific delivery time, EXERCYCLE, S.L. undertakes to deliver within a delivery time equal to or less than seven working days from receipt of payment, provided that the customer has provided a correct address for delivery, and someone is available at the address to receive it. The total delivery time of an order will be that of the purchased item with the longest delivery time.
Sometimes large or very heavy packages are delivered to the door of the building where you live and your collaboration is necessary to bring the merchandise up to the floor where you reside. It is not the responsibility of EXERCYCLE, S.L. or the transport company to bring it up to your floor or bring it into your home.
The items are delivered in the manufacturer's original packaging and without assembly. The task of assembly is the responsibility of the buyer, although they may request a quote from EXERCYCLE, S.L. to carry out this task.
In addition, for deliveries outside of Spain, France, Portugal, Belgium, Italy, Germany and England, conditions regarding shipping, assembly, customs charges and any other expenses that may be generated by the shipment must be consulted. In any case, the client agrees to bear the fees due to the importation of products, customs duties, value added taxes, and all other fees due to the laws of the country of receipt of the order. All orders placed with EXERCYCLE, S.L. are intended for the personal use of its clients (except for products that are identified as professional or semi-professional use). Clients or recipients of products are prohibited from partially or totally reselling the products purchased through the website www.bhfitnessglobalservices.com or any other website owned by Exercycle. EXERCYCLE, S.L. is not responsible for legal liability if the payment of the fees has not been made by the client.
Delivery will be made by the transport company selected by EXERCYCLE, S.L. Selection based on internal criteria, and always aimed at providing the most efficient service possible. Delivery will be made within the transport company's hours, trying to adjust as far as possible to the most convenient time for the customer. In case of absence, another person authorized by the customer may collect the order. Any delays do not entitle the buyer to claim damages.
In the case of an electrical product, the customer must check the proper functioning of the device and read the user manual that is given to them.
In the case of apparent visible defects, the buyer must make this known to the transport company in writing when collecting their order. If no note is made, the customer accepts the delivery as confirmed, renouncing any possible subsequent claim. If you have reported the incident, you have the right to return it under the conditions set out in this document.
The following are considered to be cases of force majeure preventing the seller from fulfilling his delivery obligation: war, riots, fire, strikes, accidents and the impossibility of being supplied.
Once the goods have been delivered, you have a period of 24 hours to determine any hidden incidents with regard to the carrier in the event of loss of part of the shipment or damage to it. Any rejection without an anomaly in the packaging or merchandise or failure to collect the package will lead to the return of the goods at the customer's expense.
For reasons of availability, an order may be delivered to the customer in several installments. However, the customer makes payment in a single delivery, except in the case of cash on delivery. If the customer wants 2 different delivery locations for the same order, please consult our sales department for the costs incurred in shipping.