The customer will have a period of 14 working days from receipt of the items to exercise their right of withdrawal. The customer will notify EXERCYCLE SL within the stipulated period and by any means permitted by law, of their desire to exercise the right to terminate the contract. The returned order will be collected by EXERCYCLE SL and the transport company commissioned by it. The customer will be provided with the information and instructions to prepare the package before collection.
In the case of a defective product, repair and replacement will be free of charge for the consumer and user. This free of charge will include the necessary expenses incurred to remedy the lack of conformity of the products with the contract, especially shipping costs, as well as costs related to labor and materials.
The seller is responsible for any lack of conformity that becomes apparent within a period of two years from delivery. The consumer and user must inform the seller of the lack of conformity within two months of becoming aware of it.
Conditions
The circumstances that may lead to a return are the following:
1. The product you have ordered does not satisfy you:
1. You have a period of 14 working days from the date of receipt to exercise your right of withdrawal.
2. You can return it via courier to our warehouse (returns with postage due will not be accepted under any circumstances) or
3. We can pick it up with our carriers. The shipping and collection costs in the event of a return will be borne by you and are as follows:
1. For products weighing less than 10 kg, the shipping costs are €10.
2. For products weighing between 10 and 50 kg, shipping costs are €30.
3. For all other products weighing more than 50 kg, shipping costs are €50.
4. The product must be in perfect condition, in its original packaging and you must return it as you received it.
5. Once the product is in our warehouses and we have verified that it is in the agreed condition, we will proceed to make a transfer to the account you indicate. If any element is missing, it will be deducted from the amount to be returned. If the product is received damaged or damaged, the value of the damaged part will be deducted from the refund.
6. If the order has been paid for by card, the refund will be made to your card. From the moment you receive it until the money is back in your account, no more than 15 business days will pass.
2. Product defective from origin
EXERCYCLE SL may repair the item at the customer's address or replace the item. In the case of replacement, and once EXERCYCLE SL receives the defective product, they will send you another one. In this case, the exchange will be made for the same item or reference. EXERCYCLE SL will be responsible for the shipping costs corresponding to the return and new shipment.
3. Product that, by mistake, does not correspond to the order
EXERCYCLE SL will bear the costs of collecting the wrong product and delivering the one corresponding to the order placed. For any incident related to the return of items from our store, you can contact our Customer Service department by filling out the contact form on the website.